Home   |   Cart Review   |   Site Map   |   Tracking
FAQ

FREQUENTLY ASKED QUESTIONS

Can and how do I order a custom bouquet?
Some of our bouquets can be special ordered.  You will need to email  or call with your request for availability.  The price may vary and the time necessary to make them varies due to the time needed to find and order the product and put the bouquet together for you. 


What is your turnaround time on custom cookie and candy favors.
Our turnaround time on custom cookie & candy favors varies depending on the time of year and the quantity you have chosen.  It is best to email or phone us for the current lead times.

Do you add new items to your site?
We are continuously adding new items to our site.
 
Do you insulate your packages?
We insulate our packages from May 1st to October 1st.  Some of our products will be taken off the site during these months because they are to difficult to insulate.  If you receive your package and the chocolates have melted and deformed, then contact us and we will make arrangements for you to ship us the old package and for us to ship you a new one.  If the chocolates are soft, you just need to let them sit at room temperature for a little while and they will harden again.
 

Do you ship outside the United States?
We are not currently shipping outside the United States and some of our products incur an extra shipping fee to Hawaii, Alaska, APO and FPO addresses.  Each product specifies on it's page if there is an additional fee.

Where can I find your shipping rates?
Our shipping rates are shown in order checkout.  At this point you choose which way you would like your package sent.  We will email you an order tracking number once your package has been sent.
 

When can I expect my package to arrive?
We ship ground shipping orders out in 2-3 business days (M-F).  Your order can take up to 6 days to reach the recipient depending on where the package is being sent to.  If you need the order to reach the recipient sooner there are 2nd Day and Overnight shipping options.  If the order is received by us by 12:00 pm EST the order will ship that day.  If the order is received by us after 12:00 pm EST it will ship the next business day.  Shippers do not ship on most Holidays, therefore your order would ship the next business day.

Once your order leaves our facility we are NOT responsible for how long it takes for delivery times, unless choosing 2nd Day or Overnight shipping (weather permitting).  We use reputable delivery companies but delays and misshaps can and do occur.  Please see
Shipping and Returns page.


Do you take checks?
We do not accept checks.  This prolongs the shipping process because the checks need to clear the bank before your package can be delivered.  We accept Visa, Mastercard, American Express, Discover.

Is your Ordering Secure?
YES, We are VeriSign Secured: This website can secure your private information using a VeriSign SSL Certificate.  Information exchanged with any address beginning with https is encrypted using SSL before transmission.  Security Metrics: We are tested weekly to ensure that high security standards are maintained.  Maintaining high security standards significantly reduces the risk that this site will be compromised by malicious attacks.


Corporate DISCOUNTS available for multiple gift baskets.  Please email: admin@k-rproducts.com or call: 866-732-8130 for pricing.

We deliver to addresses within the United States:

Alabama AL . Alaska AK . Arizona AZ . Arkansas AR . California CA . Colorado CO . Connecticut CT . Delaware DE . Florida FL . Georgia GA . Hawaii HI . Idaho ID . Illinois IL . Indiana IN . Iowa IA . Kansas KS . Kentucky KY . Louisiana LA . Maine ME . Maryland MD . Massachusetts MA . Michigan MI . Minnesota MN . Mississippi MS . Missouri MO . Montana MT . Nebraska NE . Nevada NV . New Hampshire NH . New Jersey NJ . New Mexico NM . New York NY . North Carolina NC . North Dakota ND . Ohio OH . Oklahoma OK . Oregon OR . Pennsylvania PA . Rhode Island RI . South Carolina SC . South Dakota SD . Tennessee TN . Texas TX . Utah UT . Vermont VT . Virginia VA . Washington WA . West Virginia WV . Wisconsin WI . Wyoming WY

We also deliver a few selected products to APO / FPO addresses (ground shipping only) see our
Military page

http://www.thecandygiftbasket.com

"100% Secure Shopping"
Copyright © K&R Products, Broomfield, CO
support@thecandygiftbasket.com