K&R Products agrees to ship all packages within 2-3 business days M-F excluding Holidays (unless noted on product page for gifts made upon receipt of order). If the customer wishes to expedite shipping, they are able to pay the "RUSH" fee to ensure that the order is shipped same day. We reserve the right to use the folloing Shipping Carriers: UPS, USPS, FEDX
Same Day Shipping:
Orders received before 12PM NOON Eastern Standard Time weekdays are generally shipped the same day. This is our standard procedure and not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day (some bouquets are excluded because the are made upon receipt of order). Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.
HOSPITAL DELIVERIES: Include the patient's name AND room number. Verify patient's check-out date before selecting your shipping option. We suggest OVERNIGHT or 2ND DAY shipping to hospitals to ensure your package arrives prior to checkout. K&R Products can not guarantee hospital's prompt delivery to the patient. Since our products are shipped in boxes (not open vases, like fresh flowers), some hospitals have the packages go through a security check (due to each hospitals different shipping and receiving policies). This sometimes delays the delivery to the patient. If the package needs to be delivered to the recipients home, there will be an additional delivery charge. Please check with the hospital to see about there security policies prior to placing your order.
SCHOOL DELIVERIES: Delivery times can not be guaranteed when shipping to a school as each school has it's own shipping and receiving policies. Also, please remember that schools generally close between 3:30 - 4:00 p.m. and that UPS, Fedex & USPS has up until close of business day to delivery the package.
General Shipping and Refund Policy & Procedures:
K&R Products agrees to ship the package via the customer-specified shipping method. The shipping times are estimates, and are not guaranteed. If you order more than one product, the products may arrive seperately.
If a customer chooses a guaranteed method of shipping such as overnight or 2nd day shipping but the package does not arrive on the guaranteed day, the customer will receive a full shipping refund, but not a refund on the product since K&R Products did everthing in its power to deliver the package as posted.
K&R Products will not issue shipping refund if the package does not arrive due to inclement weather or circumstances out of our control.
GIFT PACKAGING: Your gift is carefully wrapped, padded and sturdily boxed for maximum durability during shipping travel.
REFUNDS: At K&R Products, we understand that the gifts that you purchase through us are more than just bouquets and baskets of goodies, they are symbols of your appreciation, love, happiness, sorrow, or success. As such, we believe that it's essential that both you and your special recipient are satisified with your purchase. Above all else, your reasons for sending a gift basket are upper most in our minds, and our gift designers do their absolute best to fulfill your expectations.
Refunds are not given if chocolates are melted and purchaser opted NOT to purchase ice & insulation. If ice & insulation were included with the package and the product is still melted, purchaser is entitled to a refund or replacement.
K&R Products is not required to give a shipping refund if the customer put an incorrect shipping address on the package, or if the package arrives on the specified guaranteed day, but was unable to be delivered due to the following:
1. Recipient NOT at the specified address
2. Business Closed for the Holiday or Weekend
3. Recipient has already checked out of their Hotel, Motel, Hospital Room
4. No one was at home at the time of delivery
5. Package was rejected by recipient
6. Package was rejected by Company or Personnel in charge of receiving said packages
7. Wrong Address was given by customer
8. Incclement weather prevents the shipment from arriving on time.
Customer may also be eligible for a refund (full or partial) if one of the following events occur:
1. Product is DAMAGED: Customer must contact The Candy Gift Basket within 3 days upon receipt of order to be eligible for an exchange or refund. Refunds will not be given until the damaged product has been returned to K&R Products, or to the shipping company to verify damage. Before returning a product to K&R Products the customer must notify the Customer Service Department at 866-732-8130 or via e-mail at firstname.lastname@example.org and receive written approval (via email) of refund.
SUBSTITUTIONS: We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as designer packaging does change quite frequently. With this in mind, please be aware that a substitution or variance in flavor or packaging does not justifiy an item being returned at our expense, a discount or refund of any kind. If for any reason other than damages or errors on the part of K&R, a customer wants to return a gift, they may do so at their own expense plus an additional 20% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable.
2. Package does not arrive at its specified destination, or is delivered to the wrong destination due to improper addressing of the package.
3. Returns Due to Dissatisfaction: If purchaser received a package and is dissatisfied with it in any way and wishes to return it, the customer must contact The Candy Gift Basket within 3 Business Days of receipt of the package. Upon approval of the returns department, Customer may ship the package back (at customer's expense) for a refund (less the original shipping fees) PROVIDED that the product have not been opened or eaten. Our Candy Bouquets and gift baskets are food products. For quality assurance purposes, once they are opened, or tampered with in any way, we cannot re-stock them or re-use them.
Wrong Address: Please be certain of the shipping address before ordering. Our shipping companies make every attempt possible to get all packages in a timely manner and will attempt on their own to locate a corrected address whether it is a missing apartment or suite number, different zip code or entirely new address. They usually will not contact us unless they are unable to obtain the correct information on their own or the recipient is not at the intended address. For ANY large or small address correction, the shipping companies will automatically charge us $12 to make this correction, and we will assess that $12 to your charge card. If we find that it was our fault in sending to the wrong address we will not pass this charge to you.
For any further questions regarding K&R Products Shipping or Refund Policies, please contact us at 1-866-732-8130 or via e-mail at email@example.com