K&R Products agrees to ship all packages within 2-3 business days M-F excluding Holidays. If the customer wishes to expedite shipping, they are able to pay the "RUSH" fee to ensure that the order is shipped same day. We reserve the right to use the folloing Shipping Carriers: UPS, USPS, FEDX, DHL
Same Day Shipping:
Orders received before 12PM NOON Eastern Standard Time weekdays are generally shipped the same day. This is our standard procedure and not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day (some bouquets are excluded because the are made upon receipt of order). Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.
HOSPITAL DELIVERIES: Include the patient's name AND room number. Verify patient's check-out date before selecting your shipping option. We suggest OVERNIGHT or 2ND DAY shipping to hospitals to ensure your package arrives prior to checkout. K&R Products can not guarantee hospital's prompt delivery to the patient. Since our products are shipped in boxes (not open vases, like fresh flowers), some hospitals have the packages go through a security check. This sometimes delays the delivery to the patient. If the package needs to be delivered to the recipients home, there will be an additional delivery charge. Please check with the hospital to see about there security policies prior to placing your order.
General Shipping and Refund Policy & Procedures:
K&R Products agrees to ship the package via the customer-specified shipping method. The shipping times are estimates, and are not guaranteed. If you order more than one product, the products may arrive seperately.
If a customer chooses a guaranteed method of shipping such as overnight or 2nd day shipping but the package does not arrive on the guaranteed day, the customer will receive a full shipping refund, but not a refund on the product since K&R Products did everthing in its power to deliver the package as posted.
K&R Products will not issue shipping refund if the package does not arrive due to inclement weather or circumstances out of our control.
GIFT PACKAGING: Your gift is carefully wrapped, padded and sturdily boxed for maximum durability during shipping travel.
REFUNDS: At K&R Products, we understand that the gifts that you purchase through us are more than just bouquets and baskets of goodies, they are symbols of your appreciation, love, happiness, sorrow, or success. As such, we believe that it's essential that both you and your special recipient are satisified with your purchase. Above all else, your reasons for sending a gift basket are upper most in our minds, and our gift designers do their absolute best to fulfill your expectations.
Refunds are not given if chocolates are melted and purchaser opted NOT to purchase ice & insulation. If ice & insulation were included with the package and the product is still melted, purchaser is entitled to a refund or replacement.
K&R Products is not required to give a shipping refund if the customer put an incorrect shipping address on the package, or if the package arrives on the specified guaranteed day, but was unable to be delivered due to the following:
1. Recipient NOT at the specified address
2. Business Closed for the Holiday or Weekend
3. Recipient has already checked out of their Hotel, Motel, Hospital Room
4. No one was at home at the time of delivery
5. Package was rejected by recipient
6. Package was rejected by Company or Personnel in charge of receiving said packages
7. Wrong Address was given by customer
8. Incclement weather prevents the shipment from arriving on time.
Customer may also be eligible for a refund (full or partial) if one of the following events occur:
1. Product is Damaged. Refunds will not be given until the damaged product has been returned to K&R Products, or to the shipping company to verify damage. Before returning a product to K&R Products the customer must notify K&R Products Customer Service Department at 866-732-8130 or via e-mail at customersupport@thecandygiftbasket.com and receive written approval of refund.
2. Package does not arrive at its specified destination, or is delivered to the wrong destination due to improper addressing of the package.
Returns Due to Dissatisfaction: If purchaser received a package and is dissatisfied with it in any way and wishes to return it, the customer must contact The Candy Gift Basket within 5 Business Days of receipt of the package. Upon approval of the returns department, Customer may ship the package back to the Returns Dept (at customer's expense) for a refund (less the original shipping fees) PROVIDED that the product have not been opened or eaten. Our Candy Bouquets are food products. For quality assurance purposes, once they are opened, or tampered with in any way, we cannot re-stock them or re-use them.
For any further questions regarding K&R Products Shipping or Refund Policies, please contact us at 866-732-8130 or via e-mail at support@thecandygiftbasket.com
