The Candy Gift Basket.com
FAQ
Frequently Asked Questions
Can and how do I order a custom bouquet or gift basket?
Some of our candy bouquets can be special ordered. The price may vary and the time necessary to make them varies. It is best to email or phone us your specific requiements.
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What is your turnaround time on custom cookie and candy favors?
Our turnaround time on custom candy bouquets varies depending on the time of year and the quantity you have chosen. It is best to email or phone us for the current lead times.
Do you add new items to your site?
We are continuously adding new items to our site.
Do you insulate your packages?
We insulate our packages from May 1st to October 1st. Some of our products will be taken off the site during these months because they are to difficult to insulate. If you receive your package and the chocolates have melted and deformed, then contact us and we will make arrangements for you to ship us the old package and for us to ship you a new one. If the chocolates are soft, you just need to let them sit at room temperature for a little while and they will harden again.
Do you ship outside the United States?
We are not currently shipping outside the United States and some of our products incur an extra shipping fee to Hawaii, Alaska, APO and FPO addresses. Each product specifies on it's page if there is an additional fee.
Where can I find your shipping rates?
Our shipping rates are shown in order checkout. At this point you choose which way you would like your package sent. We will email you an order tracking number once your package has been sent.
When can I expect my package to arrive?
We ship ground shipping orders out in 2-3 business days (M-F). Your order can take up to 5-7 days to reach the recipient depending on where the package is being sent to. If you need the order to reach the recipient sooner there are Priority 2 to 3 day and Express 1 to 2 shipping options. If the order is received by us by 12:00 pm EST the order will ship that day. If the order is received by us after 12:00 pm EST it will ship the next business day. Shippers do not ship on most Holidays, therefore your order would ship the next business day.
Once your order leaves our facility we are NOT responsible for how long it takes for delivery times, unless choosing 2nd Day or Overnight shipping (weather permitting). We use reputable delivery companies but delays and mishaps can and do occur. Please see Shipping and Returns page.
Do you take checks?
We do not accept checks. This prolongs the shipping process because the checks need to clear the bank before your package can be delivered. We accept Visa, Mastercard, American Express, Discover.
Is your Ordering Secure?
YES, We are AuthorizeNet Secured: This website can secure your private information using a AuthorizeNet SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission. Security Metrics: We are tested weekly to ensure that high security standards are maintained. Maintaining high security standards significantly reduces the risk that this site will be compromised by malicious attacks.
For any further questions regarding K&R Products Shipping or Refund Policies, please contact us at admin@k-rproducts.com or Toll Free: 1-866-732-8130
The Candy Gift Basket
K&R Products
www.thecandygiftbasket.com
admin@k-rproducts.com
