The Candy Gift Basket.com
Shipping & Refunds
Shipping & Refunds
K&R Products agrees to ship all packages within 2-3 business days M-F excluding Holidays (unless noted on product page for gifts made upon receipt of order). The shipping times are estimates, and are not guaranteed. If you order more than one product, the products may arrive separately. If the customer wishes to expedite shipping, they are able to pay the "RUSH" fee to ensure that the order is shipped same day. We reserve the right to use the following Shipping Carriers: UPS, USPS, or FEDEX.
PRIORITY 2 TO 3 DAY AND EXPRESS 1 TO 2 DAY SHIPPING:
Orders received before 12 PM (noon) Eastern Standard Time weekdays are generally shipped the same day. This is our standard procedure and not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees on large orders, seasonal peaks, severe weather conditions or other circumstances that may sometimes delay shipping.
NOTE: DURING HOLIDAYS WITH THE INCREASED AMOUNT OF ORDERS, WE WILL NOT GUARANTEE SAME DAY SHIPPING.
HOSPITAL DELIVERIES - We do not ship to hospitals: More times than not, the patient has already been discharged before they receive their gift. We recommend shipping to the patients home.
SCHOOL DELIVERIES (not recommended):
Delivery times can not be guaranteed when shipping to a school, as each school has it's own shipping and receiving policies. Also, please remember that schools generally close between 3:30 - 4:00 p.m. and that UPS, Fedex & USPS has up until close of business day to delivery the package.
General Shipping and Refund Policy & Procedures:
If a customer chooses a guaranteed method of shipping such as express 1-2 day or 2-3 day priority but the package does not arrive on the guaranteed day, the customer will receive a full shipping refund, but not a refund on the product since K&R Products did everything in its power to deliver the package as posted.
K&R Products will not issue shipping refunds if the package does not arrive due to inclement weather or circumstances out of our control.
WRONG ADDRESS:
Please be certain of the shipping address before ordering. Our shipping companies make every attempt possible to get all packages in a timely manner and will attempt on their own to locate a corrected address whether it is a missing apartment or suite number, different zip code or entirely new address. They usually will not contact us unless they are unable to obtain the correct information on their own or the recipient is not at the intended address. For ANY address correction, the shipping companies will automatically charge us $15.00 to make this correction, and we will assess that $15.00 to your credit card. If we find that it was our fault in sending to the wrong address we will not pass this charge to you.
REFUNDS:
At K&R Products, we understand that the gifts that you purchase through us are more than just Candy Bouquets or Gift Baskets. We believe that it's essential that both you and your special recipient are delighted with your purchase. Above all else, your reasons for sending a gift basket are upper most in our minds and our gift designers do their absolute best to fulfill your expectations. Refunds are not given if chocolates are melted and purchaser opted NOT to purchase ice & insulation. If ice & insulation were included with the package and the product is still melted, purchaser is entitled to a refund or replacement.
K&R Products is not required to give a shipping refund if the customer put an incorrect shipping address on the package, or if the package arrives on the specified guaranteed day, but was unable to be delivered due to the following:
1. Recipient NOT at the specified address
2. Business Closed for the Holiday or Weekend
3. Recipient has already checked out of their Hotel, Motel, Hospital Room, etc.
4. No one was at home at the time of delivery
5. Package was rejected by recipient
6. Package was rejected by Company or Personnel in charge of receiving said packages
7. Incorrect shipping address given by customer
8. Inclement weather prevents the shipment from arriving on time
Customer may be eligible for a refund (full or partial) if one of the following events occur:
Product is DAMAGED:
Customer must contact K&R Products within 3 days upon receipt of order to be eligible for an exchange or refund. Refunds will not be given until the damaged product has been returned or confirmed by photos emailed to us to verify damage.
Package does not arrive at its specified destination, or is delivered to the wrong destination.
SUBSTITUTIONS:
We do reserve the right to make substitutions and find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as designer packaging does change quite frequently. With this in mind, please be aware that a substitution or variance in flavor or packaging does not justify an item being returned at our expense, a discount or refund of any kind. If for any reason other than damages or errors on the part of K&R Products, a customer wants to return a gift, they may do so at their own expense plus an additional 20% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable.
For any further questions regarding K&R Products Shipping or Refund Policies, please contact us at admin@k-rproducts.com
The Candy Gift Basket
K&R Products
www.thecandygiftbasket.com
admin@k-rproducts.com
